We value your satisfaction and strive to ensure that you receive high-quality jewelry from our collection. Please review our return and exchange policy carefully:
Returns
- Defective Products Only: We accept returns only for products that are defective or damaged upon receipt.
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase (e.g., receipt or order number).
- Time Frame: You must notify us of any defects within 7 days of receiving your product. After this period, we will not be able to process a return.
- Return Process:
- Contact our customer service team at info@duskradiance.com with your order number and details of the defect.
- We will guide you through the return process, including instructions on how to ship the defective product back to us.
Return Policy
To improve our Customer Experience
Exchanges
- Product Exchange: We offer exchanges for items of equal or lesser value, subject to availability, if you are unsatisfied with your purchase or prefer a different style.
- Conditions for Exchange: Items must be in their original, unused condition, with packaging intact. Exchanges are only accepted within 7 days of delivery.
- How to Exchange: Please contact our customer service team to initiate the exchange process and check the availability of the product you wish to exchange.
Exchange Policy
To improve our relationship with our customers
Important Notes
- Non-Returnable/Non-Exchangeable Items: Due to hygiene and safety reasons, we do not accept returns or exchanges for used jewelry.
- Shipping Costs: Customers are responsible for shipping costs for returns or exchanges unless the item received is defective.
We are committed to providing you with a smooth and satisfactory shopping experience. If you have any questions or concerns, please feel free to reach out to us at [customer support contact]